Terms & Conditions

Please read these terms and conditions carefully. They contain very important information about your rights and obligations, as well as warranty and liability limitations that may apply to you. By placing an order for Products, you ("Customer") accept and agree to these terms and conditions. A binding contract will only be formed upon MIKO Pet Care giving notice of its formal acceptance of an order. Acknowledgment of receipt of an order shall not constitute acceptance of an order.

1. General

In these terms and conditions: MPC is referred to as "MIKO Pet Care". "Customer" or "you" refers to the person (a natural person or other legal entity) who orders Products or Services via this website or an MPC telephone call center, and whose order for Products is accepted by MPC; "Contract" is the contract containing these terms and conditions, formed by MPC's acceptance of your order, and credit card or other payment details; "Products" are the products listed as items for sale on MPC websites; "Services" are any services available from MPC through MPC websites, for example, delivery or packaging services; "Terms" are these terms and conditions of sale; "MPC websites" are the websites operated by or on behalf of MPC; and "day" refers to a calendar day.

2. General – Application of Terms and Conditions

Customer's (your) purchase of Products, whether through an MPC's website or a MPC telephone call center, is subject to these Terms and no other terms or conditions shall apply. These Terms override any other terms or conditions referred to by Customer or in any course of dealing.

A consumer is entitled to notify the seller that he withdraws from the sale, without penalty and without giving any reason within 30 days after the day of delivery. For further information on returns: See section 15 or phone MPC on the appropriate call center number listed on the web site.

3. Changes to Terms and MPC websites

MPC may amend these Terms, including payment, guarantee and warranty terms, without notice. Also MPC reserves the right to modify the terms of separate Product guarantees, at any time. MPC may provide notices of changes to MPC websites, the Terms and other matters by displaying notices or hypertext links to notices or by simply making the changes on the relevant MPC website.

Frequent review of MPC websites and these Terms is recommended. However, Contracts concluded on the basis of previous terms and conditions remain unaffected.

Although care is taken to ensure the accuracy of the information on MPC websites, they could include inaccuracies or typographical errors, including pricing errors. MPC shall not be obliged to honor, nor be liable in respect of, such errors. MPC and third party suppliers may make improvements and/or changes in Products, Prices and other details described in MPC websites, at any time. Changes are periodically made to update MPC websites.

4. Product information and availability changes

MPC continually updates and revises Products. MPC may update, revise and/or discontinue Products and/or any peripheral products at any time. MPC may revise prices for Products listed as available items on MPC websites at any time. A price remains valid only for the duration of the day on which Customer visits the page of the MPC website displaying that price or the day on which Customer is informed of the price by MPC endeavors (through a telephone call center or otherwise). MPC displays current Products at https://mikopetcare.com.

MPC endeavors to maintain Product availability. However, Product availability constantly changes and different Products and Product groups may have different availabilities. All orders are subject to availability of the relevant Product(s). MPC reserves the right to prioritize orders and to allocate limited stock between orders as it deems fit.

5. Price

The price of Products shall be MPC's currently applicable price at the date and time of acceptance of the Customer's order. This may be specified on MPC websites or at Product purchase "check-out", but the definitive price shall be that which is notified to Customer by MPC on acceptance of the order by MPC. Any incorrect prices on MPC websites shall be void and of no effect and in respect of any orders placed for incorrectly priced Products, the correct price as determined by MPC shall be notified to the Customer and, if the Customer wishes to continue with the order, substituted in place of the incorrect price.

Prices do not include shipping or handling costs, transport insurance, HST (or other revenue tax), duty and other taxes, levies or charges of any authorities, unless otherwise specified, or otherwise required by applicable law. You agree to pay shipping and handling costs for Products, and any other charges described in the previous sentence (if applicable), as specified in the invoice issued by MPC after purchase of Products from MPC.

6. Manner of Payment

MPC accepts payment by approved credit card or debit card. MPC does not accept other means of payment (e.g. check) without MPC's prior agreement through its telephone call center or otherwise. Payment options may vary from country to country.

7. Terms of Payment

Customer must tender payment (via an accepted credit card or other payment means accepted by MPC) on or before the delivery of Products unless otherwise agreed with MPC. Invoicing and payment collection by MPC may be effected through third parties.

For credit card payments, Customer must provide his or her valid credit card number and other requested details either in the relevant purchase "check-out" section of the relevant MPC website or to the telephone call center agent, when Customer orders Products. MPC will attempt to verify the validity of the credit card with the card's issuer and may convey acceptance of the order (as set out below) to Customer if the credit card is accepted.

MPC will charge credit cards & debit cards on shipment, after a Contract has been concluded (i.e. after MPC has verified Product availability and accepted the Customer's order and payment method).

8. Order Acknowledgment, Order Acceptance, Contract formation

All orders for Products placed by you with MPC are subject to acceptance by MPC. MPC may in its sole discretion accept or reject orders, or advise you of its inability to process orders.

MPC may send you an acknowledgement of receipt of an order, by e-mail or other medium (including telephone). Such an acknowledgement of receipt may be automatically generated and shall not constitute an acceptance of the order. MPC websites through which orders can be placed may contain automatic means for identifying and alerting you to certain types of input error before you place your order. Such means may not identify all errors or omissions and you should ensure that the information you submit in your order is accurate and complete.

15. Data Protection and Privacy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://mikopetcare.com/ (the "Site").

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@mikopetcare.com.

18. Statutory rights

These Terms do not affect (and should not be read to affect) your statutory rights which cannot be waived or limited by contract.